PLAID / FINTECH OPERATIONS
From Signal to Resolution
Designed a payments-risk dashboard that helps operations teams surface exceptions, investigate risk signals, and take action without losing context.
Fintech
Risk Operations
Complex Workflows
ORBIT / LOGISTICS OPERATIONS
Streamlining Warehouse Operations
Redesigned supplier and warehouse workflows to simplify onboarding, inventory visibility, and everyday operational tasks across a complex B2B platform.
B2B Commerce
Operational UX
Workflow Design
EXCELLUS / HEALTHCARE
Making Medicare Easier to Navigate
Evaluated a Medicare Part D welcome packet to uncover comprehension and navigation barriers, turning usability findings into clearer content and layout recommendations.
Healthcare
UX Research
Usability Testing
